I have observed while working that we executives spend 14th of our average working day over the phone either attending or making calls. Tele-talking or telecon is an important part of our working schedule. The importance of the Graham Bell’s invention cannot be ignored in todays business world as it has made the world come closer and is an important instrument in the communication channel. It has reduced distances, shrink the world and benefitted the business many ways.

This Grahm Bell’s invention took a new turn with the advent of cellular phones. With this anyone could carry the phone any where and everywhere and that too without any wires. Anyone can reach you and can get hold of you. Even your boss can call you at 10 in the night. Mobile phones have actually belled the CAT in its literal sense.

In short telephones have been termed as an unneccasy evil. At times you want to avoid it and yet you cannot. Such is the imporatance of telephones. And as i mentioned earlier, we executives spend most part of the day talking over it and as a result telephones are often accused of being a major interuption in the work.

I have heard many of my colleagues shouting that this phone of ours doesnt let us work. I have seen people talking to some one face to face while handling someone over the landline and recieving another call on the mobile phone. Its surprising to see an executive become almost a telephone operator.(lolzz)

We handle so many calls per days yet most of us are not aware of the telephone ethiquettes. Further, if we handle the calls properly, it can become more useful and the interuptions twixt the work can also be reduced. Given below are few tips that might help us all in handling the calls :-

-> We should try not to hold on as far as possible instead, agree a time to ring back or leave a message and our phone number.

->If someone is unavailable we find out the best time to call back, or leave our number.

->If we have to make regular calls to someone, we should agree upon a mutually beneficial time.

-> We should always leave clear messages on other people’s answerphones. We should always leave our name and phone number if we want them to ring us back.

-> We should always keep a pen and a pad by the phone to jot down important points.
It saves time and helps us in recalling the minutes of the call.

INCOMING CALLS CHECKLIST

->We should always train our PA or a member of our staff to screen calls and refer them to others.

->Also we should let the caller know our time constraints.

-> If we get a call asking for information we don’t have immediately to hand, we shouldnt look for it but arrange to call back later.
This would save time and we can avoid embarrasing situations.

Happy working!!!!

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